Refund Policy

At CNT ENGINEERS (http://cnte.in), we provide customer oriented services and with motto customer satisfaction; therefore we provide sales after service to all products supplied by us. We provide a 10 day return guarantee for all such items.

A refund can be refused if it not met to 'Cancellation and Return Policy'. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.

The order may be cancelled before shipment due to any of the following reasons:
♦ The specific product/model is out of Stock.
♦ The order could not be shipped within the specified timeline.
♦ On customers request.
♦ The shipping address is not serviceable.
♦ Any other reason beyond the control of CNT ENGINEERS (http://cnte.in).
♦ Wrong quantity,
♦ Defective,
♦ Damaged, Or
♦ Significantly different from the description given on e-store.

The orders may be cancelled post shipment and delivery due to any of the following reasons:
♦ Correct product could not be delivered.
♦ Established defect in the product which the seller is not able to either replace or repair.
♦ Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
♦ Customer refused to take the delivery.
♦ Products damaged during transit and delivery not accepted.
♦ The product silica gel totally moisture and finish its 100% moisture absorption property during shipment. (We take care for air- seal packaging of products Silica Gel, but during shipment somehow it may absorb moisture and change it original colour to light coloured. But we accept return of silica gel within 10 days if found totally moisture and finish its 100% moisture absorption property during shipment.)

Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner. If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order.

Conditions:
♦ Ensure that the product is in seller warranty.
♦ Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
♦ The refund shall be processed only after the product is shipped back and received by CNT ENGINEERS (https://cnte.in)
♦ Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
♦ The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
♦ Any charges levied as tax is not eligible for refund.

Refund Process:
♦ Please connect with us via email at cnt@cnte.in or call +91-9321690034, +91-9820690034
♦ We will validate the request by checking EMS Speed-post tracking ID, the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
♦ Returning address will CNT ENGINEERS, 202, Rachana Apartment, Anant Nagar, Kulgaon, Badlapur (E), Thane - 421503, Maharashtra, INDIA.
♦ Pack the product properly and label the product with the order number, return address and your address.
♦ Follow our instructions carefully for packaging and returning the product using EMS Speed post.
♦ The order shall be considered for refund only if the seller receives the product in undamaged condition (there should be no scratches, no dents etc.)

Caution: Please ensure to pack the product properly before handing it over to EMS Speed post.

Exclusion:
♦ The product is completely broken and unusable or with scratches, physical damage to box or to product or incomplete as per the seller claims from the customer.
♦ The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
♦ The product is used/worn or altered & returned without original packaging.
♦ The order returned does not accompany all the accessories which were serviced along with the order.
♦ The product Serial Number is tampered.
♦ Any other product which CNT ENGINEERS deems fit from time to time.

Please Note:
♦ On cancellation of an order, you are entitled to receive refund plus the shipping charges on your pay mode in 5-10 Working Days (Monday to Friday) excluding holidays plus the shipping charges.
♦ CNT ENGINEERS (http://cnte.in) is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.

We will process the refund after receipt of the product by CNT ENGINEERS. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
Refund Cheque will be issued in the billing name unless otherwise advised by customers.

In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.

In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

 

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