We at CNT ENGINEERS (http://cnte.in) committed to provide beat service & products to customer. And follow the best practice to deliver the products and shopping experience to customer. However, sometimes because of the scale of operation a few exceptional cases do happen, if for any reason you do not feel satisfied with the product delivered to you then please get in touch with us for an appropriate resolution.
❖ All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
❖ We would not be able to accept a product if it shows sign of being broken or tampered with by you.
❖ We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Please Note: Replacement/exchange is subject to product/ stock availability.
Our all products are covered under the Return Policy, if any alteration required will be updated in Return Policy.
Process of Replacement/Refund:
Please follow these steps to claim Replacement/Refund without,
1. Give us a call on +91-9321690034 or +91-9820690034 or drop an email at email@example.com within 48 hours of delivery.
2. Register your complaint and get a Complaint ID by us. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
3. Please pack the product back in its packing and mention the following details,
✓ Complaint ID: (As provided by us) for the Return
✓ Order #: Number generated at the time of order Placement.
✓ Reason for Return: Please choose a reason from the below mentioned list,
☐ Defective Product
☐ Damaged Delivery
☐ Incorrect Product Delivered
☐ Others- If others then please specify
✓ Your full Contact Details: Your name, address, phone number and email address.
✓ DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
✓ Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.
4. You have to return it to the following Address:
202, Rachana Apartment, Anant Nagar,
Kulgaon, Badlapur (E), Thane-421503,
If you got a pickup scheduled, then keep your package ready. If you are sending it via courier or speed post, please ensure that the courier or speed post provides order tracking and you got the courier or speed post receipt with you. We will refund the courier charges up to Rs 80 in form of a Gift Coupon (G.C.).
Send an email to firstname.lastname@example.org with a scanned copy of courier charges receipt, please mention the Order # and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.